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Terms & Refunds

Last updated 21 August 2026

The plain version of what you are buying, what you can do with it, and how to get your money back if it does not do what I said it would.

What you are buying

The Family Agreement — The Family Agreement™ System and Teens Group Chat Guide are digital downloads. You pay once, you download the files, and they are yours to keep and to use in your own home for as long as you like.

Payment and delivery happen through Gumroad. The download link arrives by email immediately after checkout. If it does not, email team@vidaforward.com and I will send it to you myself.

The refund, plainly

Build your agreement, hold one family meeting, and if you do not feel the room change, email me within 30 days of buying and I refund you in full.

You do not have to explain yourself and I do not ask you to return anything — you cannot un-download a file, and I would rather you keep it. Write to team@vidaforward.com with the email address you bought with. Refunds are issued through Gumroad and usually appear within five to ten business days, depending on your bank.

What you may and may not do with it

You may print it, write on it, put the board on your wall, use it with your own family for years, and show it to a friend.

Please do not resell it, post the files publicly, or use it to run paid workshops. If you want to use this with a school, a practice, a company or a group, that is a license and I am glad to talk about it — write to me.

Strong Back, Soft Front Parenting™ and The Family Agreement™ are mine, and the text and images on this site are mine.

What this is, and what it is not

This is parenting education. It is not therapy, medical advice, psychological treatment, or a substitute for any of them. I am a Family Systems Educator and a Certified Life Coach, not a licensed clinician.

Every family is different and I cannot promise a particular outcome in yours — what I can promise is the refund above.

If your child is in danger, if there is violence in your home, or if anyone is thinking about harming themselves, please contact a qualified professional or your local emergency service. In the United States you can call or text 988 to reach the Suicide & Crisis Lifeline.

Ask Vida

Sending a question does not guarantee an answer — I read all of them and answer the ones I can. If you tick the box allowing me to share yours, I may publish it in the newsletter; if you also ask to stay anonymous, I will change any detail that could identify you. I email you about a week before the letter using your question goes out.

Speaking bookings

Fees, dates and formats are agreed in writing by email before anything is confirmed. Nothing on the speaking page is an offer or a fixed price.

A disclaimer, said plainly

I am a Family Systems Educator and a Certified Life Coach. I am not a therapist, a psychologist, a psychiatrist, a doctor or a lawyer, and nothing on this site or in anything I sell is therapy, diagnosis, medical advice or legal advice.

What I teach is educational. It is a way of running a household, built from my own home and from years of sitting with families. Every family is different, and you know yours. Adapt what I give you for your children’s ages, your family’s shape, and anything about your situation I could not know from here. I cannot promise a particular outcome, because your home is yours and I am not in it.

If your teenager is harming themselves, using substances, or talking about not wanting to be here, please speak to a qualified professional. In the United States you can call or text 988 to reach the Suicide & Crisis Lifeline, any time. That is not a lesser step than what I do. It is the right one.

Changes, and how to reach me

If I change these terms, the date at the top of this page changes with them. A change never applies backwards to something you already bought.

Vida Forward, New York, NY. team@vidaforward.com. These terms are governed by the laws of the State of New York.

The refund is real and it is easy. One email to team@vidaforward.com within 30 days and it is done. I would rather refund you than have you keep something that did not help.
Vida Forward
Family Systems Educator · Creator of Strong Back, Soft Front Parenting™ · Certified Life Coach · Science-backed by published research

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Families don't fail from lack of love. They fail from lack of systems.